As the business landscape continues to shift as a result of COVID-19, more and more employees remain working from the comfort of their homes. While some continue to prosper, others continue to suffer as they’d prefer to return to the office for a bit of normalcy. One section of most organizations in particular feel the latter, human resource professionals. Many human resource departments across the business world have had serious trouble with effectively managing their employees’ benefits throughout their time at home. They’ve had an even harder time keeping their engagement in open enrollment periods up.
These departments can’t really blame their employees for not being concerned with these enrollment processes or their benefits, aside from when necessary. There’s a lot going on in the world, and many of these employees have experienced loss as a result of the pandemic. Regardless of their employees’ interests, organizations are doing everything they can to ensure they’re continuing to take good care of their employees’ health and well-being through the delivery of these policies. But for those organizations struggling, what can they do?
Transitioning these approaches to something more with the times requires a special kind of expertise. With the help of a business process outsourcing (BPO) provider, organizations can serve their employees much better than they could on their own. These BPO providers offer unique strategies that can improve engagement for your organization’s next open enrollment period.
All It Takes Is The Right Approach
As previously mentioned, adapting to the new ways that businesses operate means having to adapt to new open enrollment strategies. Businesses that intend to keep their employees in good health with the coverage of their policies have got to make changes in order to do so. Keeping a remote staff well protected requires a digital approach, one that employees can understand or be guided through if necessary.
Any BPO provider will suggest businesses to keep the course of their enrollment periods similar to how they were prior to COVID. For example, businesses will still have to distribute information that includes the ways in which their policies have changed over the course of the last enrollment period. Making sure this information is received can be more difficult when operating online rather than in-office, but adequate delivery of all source materials is necessary for employees to remain in-the-know regarding their organization’s policies.
Once this information is sent out and the enrollment period begins, businesses and their BPO providers should help employees enroll online through live-chat services or Zoom-guided assistance. It’s important to remain patient with employees as many will have never experienced this type of enrollment before. BPO providers will find ways to simplify the process as much as possible so that each employee that needs coverage will receive it.
Interested in learning more about the types of services that BPO providers can offer your business? Look no further than Conduent, one of the premier leaders in the BPO space. The improvements they’ve made to organizations’ open enrollment processes across the United States cannot be understated. They have all of the capabilities necessary to take a problem your organization may have with open enrollment and find a tailor-fit solution to help. More information on the types of services they offer can be found within the infographic included alongside this post.